FAQ
Answers to the questions that matter.
Security, integrations, and how the platform actually handles your data and your capital. If something's missing, reach out — we'll answer directly.
Security
Does Zephirex ever hold or move my funds?
No. Zephirex is a non-custodial platform. We never hold, transfer, or withdraw your capital. API connections are read-only by design, and withdrawal permissions are rejected at the integration layer — we cannot move your funds even if asked.
How are my exchange API keys stored?
Keys are encrypted at rest using AES-256 under application-layer credential isolation. The encryption key is derived from your account credentials and is never stored in plaintext on Zephirex servers. Secret values are never logged or exposed in plaintext after submission. Access requires your account credentials plus mandatory 2FA, and credentials are only accessed within a strictly isolated execution boundary during live strategy runs.
Is two-factor authentication required?
Yes. TOTP-based 2FA is mandatory for every account and for any sensitive operation, including API key management and strategy deployment. We do not support password-only access to privileged actions.
API & Integrations
Which exchanges are supported?
Coinbase is live today — connect via read-only API and get full analytics immediately. Kraken support is coming soon. Additional exchanges are planned as the platform grows, prioritized by regulatory coverage and API quality. All connections are read-only by design; withdrawal permissions are rejected at intake.
Do I need to provide API keys to use the simulation?
No. The paper trading sandbox runs on real-time market data with virtual capital and requires no exchange connection at all. You can build, test, and refine strategies without ever creating an API key.
Can I connect with read-only keys?
Yes — and we strongly recommend it. We enforce read-only scope wherever possible and reject keys that include withdrawal permissions. Read-only keys let us read balances and trade history for analytics without any ability to act on your account.
Can I execute real trades through Zephirex?
Live automated execution is planned for Singularity, which is currently marked Coming Soon and cannot be ordered. By default the platform is analytics and simulation only. When execution becomes available, it will require a separately scoped key and explicit confirmation per strategy.
Trading & Features
What is ZephirexCORE?
ZephirexCORE is the strategy layer — a visual builder plus SDK to design, backtest, deploy, and monitor trading logic. Build with drag-and-drop nodes or code directly against the SDK, then run strategies against historical data before going live.
Does backtesting use real market data?
Yes. Backtests run against historical trade-event and OHLCV bar data with configurable fees, slippage, and latency assumptions so results approximate live conditions. Each backtest is pinned to an immutable dataset version to guarantee reproducibility. Past performance never guarantees future results.
Can I run multiple portfolios at once?
Main Sequence and Singularity list unlimited paper portfolios and parallel strategy runs, so multiple hypotheses can be tested without interference. Both tiers are currently marked Coming Soon and cannot be ordered yet.
Is there a community marketplace?
Yes. ZephirexCORE includes a community marketplace where builders can share, import, and fork strategies. Imported strategies run in your sandbox first — you review the logic before anything goes live.
Account & Billing
Is there a free tier?
Yes. Nebula is free and includes live Coinbase portfolio analytics, behavioral insights, trade history, community access, and the automated paper simulation included with every plan. No credit card is required.
Can I cancel anytime?
Yes. Protostar is billed monthly through Stripe, at $29/month or $23/month with early-access pricing. Cancel from Manage billing at any time: your plan stays active until the end of the period you've already paid for, then your Workspace returns to Nebula.
Do you offer institutional or team plans?
Singularity is the highest listed tier and includes dedicated onboarding, but it is currently marked Coming Soon and cannot be ordered. Zephirex does not currently offer a separately orderable institutional or team plan.
